Shipping and Refund

SHIPPING

Shipping costs, within Australia, are as follows (in one transaction):

TOTAL ORDER AMOUNT	RATE
Under $80	Flat rate $10 shipping Australia wide via Australia Post Standard. Flat rate $15 shipping Australia wide via Australia Post Express.
$81 and over	FREE SHIPPING Australia wide via Australia Post Standard or Flat rate $20 Express
International	For any international shipping enquires, please contact us.

All orders will be processed within 1 - 2 business days of successful order payment. If you place your order over a weekend or on a public holiday it will be processed the next business day.

DOMESTIC
Shipment will be via Australia Post with tracking number provided. In the event that there was an option for an Authority to Leave scenario, the parcel will be left in accordance with Australia Post’s Authority to Leave procedures. Crown and Full Moon will not accept any liability for missing packages if the Authority to Leave option is instructed.

INTERNATIONAL
Shipment will be via Australia Post, Sendle and/or best available methods at our discretion with tracking number provided. In the event that there was an option for an Authority to Leave scenario, the parcel will be left in accordance with the supplier's procedures. Crown and Full Moon will not accept any liability for missing packages if an Authority to Leave option is instructed.

COVID-19 NOTICE: We will endeavour to process your order as above, however, there may be a slight delay. Please be advised that there may also be a slight delay in the delivery due to the pandemic but we are making every effort to make sure your order will be delivered ASAP. We use the services of Australia Post for our domestic delivery. Visit www.auspost.com.au for more information (including tracking and COVID-19 delivery updates). For international deliveries, the delays may be even longer depending on your country.

Delivery
Delivery times may vary. It generally takes between 1 - 3 business days to arrive, via Express Post, depending on where you live within Australia. Although this may be longer if you live outside the Australia Post express network. For further information regarding Australia Post Standard and Express delivery times, please visit www.auspost.com.au. For international, please contact us directly for more info as it will vary on your shipping method selected.

Please ensure delivery address is checked correctly on checkout. Incorrect or incomplete address that results in parcel being returned to sender for redispatch will incur new postage charges that will be payable by the customer to resend the parcel to the correct address.

International Import Duty Tax/Tariffs
Import Duty Tax/Tariffs is the customers responsibility as each country has their own set of laws that are changing all the time. This means you'll need to pay your respective government's tax/tariffs, is applicable, on the purchased items.

Damages and issues
If your product arrives damaged or is the wrong item, please notify us by email at service@crownandfullmoon.com.au within 72 hours (3 days) of receipt of the damaged product so that so that we can evaluate the issue and make it right. A resolution may be in the form of a replacement or refund of the product.

REFUNDS

We pride ourselves in creating beautifully handcrafted soap products and hope you enjoy and are pleased with the items you received. Due to the personal and perishable nature of our products, we cannot accept returns or exchanges; however, we can offer refunds if there is a fault (of our own) with any product and/or as provided by Australian Consumer Law. Please contact us immediately, within 5 business days of receiving the item(s), with your invoice receipt, so that we can find a resolution.

Please note: our soap products are handcrafted with care and love and individual batches may vary slightly in shape, texture, smell and form. This in no way affects their quality and cannot be the reason alone for a request for refund.

Issued refunds will be processed back to the same account/card that was used for original payment. Please take note that it can take some time for your bank, credit card company or account issuer to process and post the refund.

Shipping costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if any) will be deducted from your refund.

You can always contact us for any questions or feedback you may have.


Thank you for choosing us and your support.


Crown and Full Moon Team